Terms of service & Professional boundaries.
This page details the following policies:
Cancellation policy
Privacy policy
Data storage, use of cookies and analytics policy
Disclaimer
Professional boundary statement
By accessing and using this service, you accept and agree to be bound by these terms and conditions, namely the cancellation policy, the privacy policy, the cookies and analytics policy, the disclaimer and professional boundaries ethical guidelines. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
Cancellation policies
If, for any reason, you need to cancel or reschedule your participation in one of my 1-1 sessions or Retreats, please be advised of the following cancellation policies:
Cancellation Policy for 1-1 Sessions:
When a client is unable to make the scheduled appointment, The client is responsible for rescheduling using the online booking page on this website for a free 15-minute discovery call to not incur paying twice and Katie will understand that this is replacing the paid-for 60 or 90 minute session. This rescheduling is possible free of charge for a new session, provided 12 hours of notice is given. Notice is required to be given by email or text.
Cancellation or not attending a 1 -1 session for any reason is not refundable after this time has been booked.
If Katie is unable to attend a session for any reason she will communicate with you and offer you to reschedule a time that works for you or suggest a time. If you do not wish to reschedule due to Katie’s unavailability for the time you originally booked, Katie will issue a refund for this session.
Cancellation Policy for Residential Retreats:
If you wish to cancel your retreat more than six weeks prior to the first date after this has been booked, the 50% deposit of the total retreat fee will be incurred by the client.
If you wish to cancel your retreat more than six weeks prior to the first date after this has been booked, the 50% deposit of the total retreat fee will be incurred by the client. If accommodation has been booked on behalf of the client and this is not refundable by the provider, the client is still responsible for this additional payment.
Cancellation of your retreat place four to six weeks prior to the first day of retreat start: 75% of your participation fee is applicable. You will be sent an invoice for the 25% fee plus £100 administration fee to add to the 50% already paid. If you have paid 100% of the retreat fee, Katie will refund 25% of the total cost minus £100 administration fee. If accommodation has been booked on behalf of the client and this is not refundable by the provider, the client is still responsible for this additional payment.
Cancellation of your retreat place four weeks or less prior to the first day of retreat start: 100% of your participation fee is still applicable plus £100 administration fee. If accommodation has been booked on behalf of the client and this is not refundable by the provider, the client is still responsible for this payment.
If the retreat is successfully rescheduled, at any time prior to the first day of the retreat and a new date booked within 3 months after this date, 50% of the total fee already paid as a deposit will be transferred to the next date, minus flights and accommodation costs including accommodation that has been booked on behalf of the client if these are not refundable by the providers. This will be subtracted from this 50% amount. A £100 administration fee applies to rescheduling which will be accounted for as part of the next invoice. The client is responsible for the full payment of the next retreat date within one week of the agreed rescheduling to ensure the next booking can be successfully made. If this rescheduling is not possible, the terms and conditions of cancellation costs apply. Notice is required to be given by email or text.
Cancellation Policies for online courses:
Your booking on the course is only confirmed when the deposit or the total fee is received.
All deposits are non-refundable and due within 24 hours of accepting a place on the course.
You will be given access to the curriculum after full payment or payment plan agreement
There are no refunds for online courses after access has been granted regardless of your participation and payment plans will need to be fulfilled.
Privacy Policy
Your privacy is honoured by me and I am committed to the highest standards of ethical practice in relation to confidentiality, and that includes respecting and protecting your privacy.
This policy outlines
who I am
why I collect data
what data I collect
how the data is collected
how data is stored
how to revoke consent for me to store this data
what I do and don’t do with your data
Professional boundary statement
Who am I?
My full name is Catherine Victoria Sarra and the name I go by is Katie Sarra
My Bwiti name is Kudu which means “The one who waits for the last ones to arrive” represented as a Turtle.
My Limited Company name is Win-Win Harmony LDA
My business address is Goladinha, Leiria, Portugal. 3260-204
My email address for all correspondence is katie@relationalharmony.instiute
Why I collect data
I need to know this data in order to provide my services to you. I only collect the personal data I need from you in order to provide the best services I can to you. I will hold all personal data responsibly and in strictest confidence. This policy details how.
What data I collect
I only collect the data that you provide. This comprises:
Marketing & Communications Data: Name, email address and phone number if you sign up for my newsletter
Enquiries: If you make an enquiry about my services, I will have your email and if we arrange to speak, I will take your phone number and relevant details during our conversation. Any notes I make electronically will not identify you. If you choose not to go ahead with 1-1 sessions, I will delete any notes I have made during our conversation. If you choose to have 1-1 sessions with me, see this next section which details what happens with your data.
Session Data: If you become a client of mine through 1-1 sessions, I will take relevant details during our sessions to enable me to deliver the best possible service to you. Notes that I make during the session will be sent to you as PDF if they are handwritten or if in person, they will be given to you. Electronically typed session notes will be emailed to you after each session. I do not make or hold private notes about you that you are not aware of outside of sessions. All electronically stored session notes are in password-protected storage on www.sync.com Security & compliance built for peace of mind. Sync includes groundbreaking privacy protection features, enterprise-grade infrastructure and certification with the most widely accepted security and privacy regulations worldwide. Your data is safe with Sync.
Phone number: I will use your email for purposes of communication in-between sessions. I will only contact you via phone or text with your express preference or agreement. When you schedule an online session, the scheduling software sends confirmations and reminders via text unless you opt out of this.
Transaction Data: A record of transactions and payments from you
How data is collected
Newsletter subscription: Data is collected via my newsletter subscription form via my website or by you signing up for my newsletter or in an email exchange.
Direct interactions: From enquiries about my services via the contact form on my website or by corresponding with me by phone, email or otherwise. This may be as if you have made an enquiry about my services or during our sessions if are a client or otherwise.
How data is stored
I have a Data Protection policy in place to oversee the effective and secure processing of your personal data. I will keep all your private information, including your email address, confidential. I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure I have put in place suitable physical, electronic and managerial procedures to safeguard and secure all the information I collect. I have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I am legally required to do so.
I have in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
I have appointed a trusted professional colleague who works within the same ethical codes of conduct as myself in case of serious illness or death. They would access your contact details to contact you to let you know if I was unable to continue working with you and help signpost some potential next steps for your continued evolution. They would respectfully close my practice, including the safe disposal of client notes and data. I recommend an option to book a session with one of my trusted Certified Body Poets to hold space for transforming grief into poetry should we find ourselves in this unfortunate situation. This would be charged at their individual rate.
Your email address will be included for receiving occasional newsletters where I might share new insights, poems, stories, Body Poem short films, my latest paintings and information about courses and upcoming retreat dates between Portugal & UK. You will stay on my mailing list unless you no longer wish to receive this information.
You may revoke consent to receive email updates by
Using the unsubscribe link in the footer of every newsletter
Emailing me at katie@relationalharmony.institute
Regarding client data, I am required under the terms and conditions of my professional insurance to keep client data for seven years after our work has been completed. After this time the records will be destroyed.
The Right to Erasure:
However the ‘right to be forgotten’ gives individuals the power to request the removal of their personal data when there is no compelling justification for its continued processing by a company. If you wanted to have your data deleted before the 7 years had elapsed, you would need to email me. I will need to ensure that it is you, and not a third party. I have to keep a suppression list to evidence I had complied with the request. Information about third parties (or where a second person has been part of the therapeutic process, cannot be destroyed without their express consent).
What I do and don’t do with your data
I will only use your data for the purpose for which it was collected. I will never knowingly share your data with any person or 3rd party unless I am required by law to do so or unless further express permission is given as part of our ongoing client agreement.
If you opted in to receive my newsletter. This information is not shared with third purposes and you can unsubscribe at any time via the newsletter or email.
You have the right to request a copy of any information I hold about you. If you would like to request this, please contact me. I will need to ensure that it is you, and not a third party. Information will be provided to you within 30 days. If you attend sessions with another person, then the notes remain confidential material of the client relationship (both people) and one person cannot request access for a third party.
Use of cookies and analytics
Most browsers are initially set up to accept Cookies. If you prefer you can reset your browser either to notify you when you have received a Cookie or to refuse to accept Cookies. To do so, go to the Help section of your browser.
I may use Google Analytics to measure traffic on my website. Google has their own Privacy Policy which you can review on their site. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.
Disclaimer
Embodying Intimacy, Sexological Intimacy, Sexological Bodywork and Body Poem online and in-person sessions and retreats are not intended as a substitute for Western mainstream medical or psychological diagnosis or treatment.
When working with Katie Sarra, you agree to inform her of any pre-existing medical conditions and medications or prescriptions you are taking. Working with Katie is not designed to diagnose medical or psychological conditions, perform medical treatment, prescribe substances, or interfere with the treatment of licensed medical or psychological professionals. Prospective and current clients who are physically ill are encouraged to seek medical advice from a doctor to support the therapeutic work with Katie being medically informed.
Whether 1-1 or in retreats, Katie Sarra makes no claims to heal medical or psychological conditions and if mental health issues or physical symptoms are present during or after sessions or retreats, clients should seek the help of a qualified healthcare provider to support health conditions that are outside of Katie’s specialisms.
Professional Boundary statement
Boundaries benefit both parties
Assumptions and inferences are the opposite of explicitly agreed boundaries.
A boundary is a relationship agreement to play and explore honouring the limits of self and another. These naturally get stress tested by aspects of the self that have not been part of the explicit agreements. Inferences often are representing these aspects that have not found their voice yet to be recognised. Katie brings 35 years of professional clinical experience to inform the working through of including exiled aspects of the self to confidently participate in co-created harmonious explicit relationship agreements reducing prediction errors that consciously unacknowledged inferences contribute to.
I honour, adhere to and follow the ACSB (The Association for Certified Sexological Bodyworkers) and ASIS (The Association for Somatic and Integrative Sexologists ), WOC (The Wheel of Consent) and RUOP (Right Use of Power) professional guidelines and codes of conduct. Please refer to these in relation to all of the following.
The following are brief descriptions of professional boundaries I am accountable for in my relationship with you:
Material: These determine what (if anything) you are willing to give or share within the confidential professional training curriculum, in confidential supervision, in written literature, on social media or any publicly assessable online platform. This includes quotes from you, testimonials, Demonstration videos, Body Poem recordings and films. Your willing explicit agreement will be required for sharing any of these.
Physical: These protect your personal space and privacy. I am a certified Wheel of Consent and Right Use of Power practitioner which informs all sessions with me. Your personal space and needs for privacy will be honoured in session with facilitation to notice what these are and create agreements and practices to honour these. Please read the ACSB and ASIS professional codes of conduct to understand these.
Mental and emotional: These establish your right to have your own thoughts, emotions, values, beliefs, and opinions, even if they don’t align with someone else’s belief system. Your emotions belong to you, and other people’s emotions belong to them. You are only responsible for your own emotions. I practice radical acceptance of these emergent and objective absolutes within my professional practice and these are confidential within and outside of the boundaries of the therapeutic container.
Safety: These boundaries are in relation to intentions to cause physical harm. Any intentions to cause physical harm to yourself or another regardless of your beliefs, values and opinions will be contained within the therapeutic relationship with radical acceptance as they engage in processes to support them to find their resting place with sufficient completion of a sense of justice with radical acceptance within you to not act on them. I have the duty of care responsibility to bring to awareness appropriate professionals who hold civil liberty and public safety authority and responsibility to understand my understanding of communications you have shared with me that include intended premeditated action to follow through causing violent physical harm to yourself or another that cannot be resisted with sufficient response flexibility. Their codes of conduct and professional duty of care and authority responsibilities will apply in these circumstances. This first communication is likely to be with your GP with your pre-agreed consent that is established at the beginning of working with me.
Sexual: These boundaries protect your right to choose your comfort level with somatic practices and bodywork that include your genitals or anus. All professional relationship agreements are co-created at the beginning of each session with an educational/therapeutic contract that defines the step-by-step somatic practices you are wishing to explore. I facilitate this with opportunities to update these at any moment to do less than agreed and not more within each session. I am a certified Wheel of Consent practitioner with 35 years of practice developing my ethical duty of care responsibilities when holding space for another during altered states of consciousness which naturally occur during somatic practices and bodywork that includes genital or anus focus of attention. While clothed touch is two-way in intimacy training, all erotic touch is one-way using the wheel of consent. I do not engage in romantic sexual relationships with clients inside of sessions, outside of sessions or after sessions have ended.
Trauma-informed boundaries: Trauma responses can occur outside of conscious awareness or precognition. I have 35 years of clinical practice and training that informs my ability to hold space for trauma responses and stay with you as they sequence through and support you in coming back into equilibrium afterwards. These experiences often herald breakthroughs in acknowledging aspects of the self that are in the process of discovering being recognised and acknowledged.
Spiritual: Your spiritual affiliations, prayers and the ethical intentions of your spiritual path and higher self are honoured, recognised and accepted by me during sessions and I do not have intentions to convert you to any other spiritual paths. Your spiritual evolution and belonging as part of any spiritual collective that you know supports your well-being will significantly inform the therapeutic process and be accepted and included.
Environments with dual social and professional roles: If we find ourselves in an online or in-person public environment or private social or training event or in any public or private social media platform, I will honour your privacy and not approach you or share with anyone present the nature of our professional client-practitioner relationship roles. If we both know that we are likely to be in a shared social environment then I will agree with you on what feels most honouring of your privacy ahead of time. I honour and abide by the ACSB and ASIS codes of ethical conduct and do not engage in romantic sexual relationships inside of, outside of or after sessions have ended honouring the Right Use of Power and Wheel of Consent ethical understandings.
Communications between sessions and after sessions have ended: I understand that the time container of each session contains our relationship agreement for the shared focus of attention together at the same time. I also understand that processing with this focus of attention continues in between and after sessions but not at the same time in shared time. Outside of sessions, we do not have the same agreement to share a focus of attention at the same time and call and response communications will occur at different times. We will agree on the frequency and form of communications in-between or after sessions have ended. We will also agree on the form of responding to communications and in relation to timing both ways. These agreements are open for both of us to request updates to in supporting response flexibility if any of these become dysregulating.
Dual Roles: If I am a teacher in professional training that you are participating in as a student where I am in a role that includes assessing core competencies, it is not appropriate for you to be in private personal therapy with me. Whilst I practice radical acceptance with all aspects of self and understand that “melting pot” experiences are necessary for our personal and professional evolution, the roles of a teacher are different to the roles and responsibilities of a therapist.
Repair when any boundary is perceived and experienced to have been breached: I will offer the Right Use of Power guided 5-step Up-Power or the 7-step Down-Power process free of charge to resolve any ruptures that have caused dysregulation or upset. I am a qualified Right Use of Power practitioner and teacher and will inform you about these repair processes if you wish to engage in them including the option for a third-party mediator if this will support the process.
Katie Sarra may change these policies from time to time by updating this page. You should check this page intermittently to ensure that you are informed of any changes.
These revised policies are effective from July 2023.